Medicover Laboratories appoints Patient Rights Officer
Medicover Laboratories is pleased to announce the appointment of a Patient Rights Officer across all of its locations and laboratories, reinforcing its commitment to high-quality healthcare services, transparency, patient support and respect for every individual who trusts us with their care.
This important step reflects Medicover's ongoing focus on delivering not only reliable diagnostic services, but also a healthcare experience built on dignity, communication, confidentiality and trust. The role of the Patient Rights Officer is an essential part of ensuring that patients feel informed, protected and supported throughout their journey with us.
Supporting patient rights across all locations
At Medicover Laboratories, we believe that excellent healthcare begins with respect for the patient. The appointment of a Patient Rights Officer strengthens our ability to support patients across all clinical laboratories and service locations by providing a clear point of contact for guidance, concerns, communication and support.
Patients today expect more than medical accuracy. They expect to be heard, treated with dignity, given clear information and supported when they have questions or concerns. By introducing this role across our network, Medicover is taking another practical step towards a more patient-centered approach to healthcare in Cyprus.
This initiative helps ensure consistency across all locations and strengthens the relationship between patients and healthcare professionals. It also reflects our belief that listening to patients is a vital part of delivering better care.
What does the Patient Rights Officer do?
The Patient Rights Officer is responsible for supporting and safeguarding the rights of patients within Medicover's healthcare environment. This includes helping patients better understand their rights, assisting with concerns or complaints, facilitating communication where needed and contributing to a culture of fairness, accountability and respect.
The role includes:
- providing information and guidance on patient rights
- supporting patients who wish to express a suggestion, concern, complaint or request
- helping ensure that matters are handled with confidentiality, sensitivity and professionalism
- promoting respectful communication between patients and the relevant departments
- contributing to the continuous improvement of patient experience across all Medicover Laboratories services
This appointment is designed to make patients feel more secure and more empowered, knowing that there is a dedicated channel available to support them when needed.
Contact details of the Patient Rights Officer
Patients who would like to contact the Patient Rights Officer for information, support or communication may use the details below:
Eleni Constantinou
Email:
Tel: +357 22751333
The appointment of a Patient Rights Officer is more than an administrative measure. It is a meaningful expression of our values. We will continue to take meaningful steps that strengthen trust, improve patient support and uphold the standards our patients deserve.
